Cancellation Policy

Return Policy for Products

If you receive a damaged/defective product or a product that does not comply with the specifications as per your original order, please get in touch with our Customer service at clustercarat@gmail.com

Upon receiving your complaint, ClusterCarat.com shall verify the authenticity and the nature of the complaint and if we are convinced that the complaint is genuine, we will take care of the said complaint and request for a replacement. If the complaint is frivolous or baseless, we reserve the right to take legal actions against you and you will be solely liable for all costs incurred by ClusterCarat.com in this regard.

In order to return any products, you are required to comply with the below mentioned conditions, viz: • Please notify ClusterCarat.com of receipt of damaged/ defective product/service within 48 of your order reaching you. If you are unable to do so within 48 hours, the vendor shall not be held liable for the failure to replace the order; * For all other instances you can notify us 7 days from when the product is delivered to you • Products should be unused/with tag intact, if tag is removed then we will not accept the return; * • You will be required to dispatch the product using a reputed courier in your respective area within one (1) day from receipt of such notice. Courier freight charges will be reimbursed in such a form as is determined by the logistics team upon prior consultation with ClusterCarat.com; • Products should be returned in their original packaging along with the original price tags, labels, barcodes, user manual, warranty card and invoices etc.; • It is advised that the return packets should be strongly and adequately packaged so that there is no further damage to products during transit; • The returned products are subject to verification and checks by ClusterCarat.com in order to determine the legitimacy of the complaint/return. If the claim is not legitimate, you will be required to bear the shipping costs for the product. * These conditions will not apply to products where the defects could not, using reasonable diligence, be discovered, at the time of delivery.

If a product returned is duly accepted by ClusterCarat.com, the value of said product, as originally paid by you will be refunded in the form of a store credit/voucher. If the product can be repaired by the service center, ClusterCarat.com would get the same repaired and send it back to you. • A promo code, once used shall not be refunded in case of cancellation of order either by you or ClusterCarat.com

No Compensation Policy: If the quality of any products, services, information, or other material purchased or obtained by you through the website did not meet your expectations, no compensation will be given other than the return and refund or exchange of the product. The customer cannot request compensation for any reason, including but not limited to: any variation in the finish or appearance of the final product; any delay in delivery caused by unforeseen circumstances; any special, incidental, indirect or consequential damage of any kind caused by a product; missed opportunities to avail certain discounts; any issue with our delivery partners or their personnel; any voucher which got deactivated due to the end of expiry date; unavailability of items which the customer tried to purchase etc. Unreasonable and unlawful requests for compensation, over and above the entitled refund, will be treated as loss to business cases. ClusterCarat.com holds the rights to cancel orders and block accounts of such customers without any prior notice.

Shipping, Delivery, and Cancellation

Please see terms relating to shipping, delivery, and cancellation on the website.

Warranties and Claims

Please note the standard warranties and the conditions for usage of the products in relation to each product. No claim (a) that is contrary to the above or (b) where products have been used contrary to the conditions of usage; will be entertained.

Indemnifications and Limitation of Liability

You agree to indemnify, defend and hold harmless ClusterCarat.com owned by Prayosha Jewels from and against any and all losses, liabilities, claims, damages, demands, costs and expenses (including legal fees and disbursements in connection therewith and interest chargeable thereon) asserted against or incurred by ClusterCarat.com that arise out of, result from, or may be payable by virtue of, any breach of any representation, warranty, covenant or agreement made or obligation to be performed by you pursuant to these supply terms or any additional terms applicable to the purchase of products.

In no event shall ClusterCarat.com owned by Prayosha Jewels and its officers, directors, employees, partners or vendors be liable to you, the vendor or any third party for any special, incidental, indirect, consequential or punitive damages whatsoever, including those resulting from loss of use, data or profits, whether or not foreseeable or whether or not ClusterCarat.com has been advised of the possibility of such damages, or based on any theory of liability, including breach of contract or warranty, negligence or other tortious action, or any other claim arising out of or in connection with your purchase of the products and services herein. Notwithstanding anything to contrary, ClusterCarat.com entire liability to you under this Terms of Offer For Sale or otherwise shall be the refund of the money charged from you, under which the unlikely liability arises.

Governing Law

These Terms & Conditions and the relationship between you and ClusterCarat.com owned by Payosha Jewels shall be governed in accordance with the laws of INDIA without reference to conflict of laws principles.


General Terms for Offers, Promotions, Contests

ClusterCarat.com shall introduce various offers, promotions, contests from time to time. The terms and conditions for these shall be separately called out and ClusterCarat.com reserves right to change/ modify/ add/ delete any of terms and conditions on such contests or promotions at its discretion at any time without prior intimation.

While participating in such contests/ promotions, you hereby agree to release and hold ClusterCarat.com harmless from any claims or demand.

ClusterCarat.com reserves the right to vary any of the terms and conditions of the contest and the decision of ClusterCarat.com shall be valid and binding on the contestants.

All personal information collected, in the course of this contest shall be kept confidential. ClusterCarat.com shall use such information for communicating various marketing and promotional activities, subject to the contestant’s choice to receive such communications, while entering the contest.

The participant’s profile must be public. Entries from private profiles can’t be viewed and therefore will be considered invalid.

A participant will only be considered a winner once ClusterCarat.com explicitly declares the same.

Entries being featured on ClusterCarat.com’s instagram handle and facebook /Pinterest page are entirely up to the discretion of ClusterCarat.com.

If any entry is found to have abusive and profane language, or an attempt to attack the integrity, personality of any individual or an entity or where there is any attempt to harass any individual or entity or doing/having anything which in our view is demeaning or derogatory, such entry shall stand disqualified and or deleted from the contest and content.

All other terms and conditions on the website www.ClusterCarat.com, not in conflict with these terms and conditions, shall prevail.

This contest is void where prohibited by law.

Priority Shipping

This is a service at an additional cost – costs vary based on the product and the pin-code where it needs to be shipped

This is a service offered only on selected products and pin-code which can be confirmed by mail our Customer service team on clustercarat@gmail.com

In case of unlikely circumstances of a delay in the arrival of the package for reasons beyond our control, ClusterCarat.com will not be liable for the same

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